×

Terms & Conditions

Last Updated: January 2025

1. Introduction

Welcome to Novaplasts Pipe Industry. These terms and conditions outline the rules and regulations for the use of our website and purchase of our products.

2. Product Information

We strive to provide accurate product descriptions and specifications. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

• All products are subject to availability
• Specifications may vary slightly from displayed images
• Colors may appear different on different screens
• Custom orders are subject to specific terms

3. Pricing and Payment

All prices are listed in Indian Rupees (INR) and are subject to change without notice. We accept the following payment methods:

• Bank Transfer / NEFT / RTGS
• Cheque (for approved accounts)
• Cash on Delivery (for select orders)
• Online Payment Gateway

4. Orders and Delivery

Delivery timelines are estimates and may vary based on location and product availability. Bulk orders require advance notice and may have extended delivery periods.

5. Returns and Refunds

Products can be returned within 7 days of delivery if they are defective or damaged. Custom orders are non-returnable unless defective.

6. Warranty

Our products come with a manufacturer's warranty against defects in materials and workmanship. Warranty period varies by product type.

7. Limitation of Liability

Novaplasts Pipe Industry shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products.

8. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Murshidabad, West Bengal.

9. Contact Information

For any questions regarding these terms, please contact us at:

Email: [email protected]
Phone: +91 98765 43210

×

Privacy Policy

Last Updated: January 2025

1. Information We Collect

Novaplasts Pipe Industry collects information to provide better services to our customers. We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and billing information
• Business Information: Company name, GST number, business address
• Order Information: Products ordered, quantities, delivery preferences
• Communication: Emails, phone calls, and messages exchanged with our team

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Communicating about your orders and inquiries
• Sending promotional materials and updates (with your consent)
• Improving our products and services
• Maintaining customer records and order history
• Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Logistics and delivery partners for order fulfillment
• Payment processing companies
• Legal authorities when required by law
• Service providers who assist in business operations

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Lodge a complaint with data protection authorities

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

For questions about this privacy policy or to exercise your rights, contact us at:

Email: [email protected]
Phone: +91 98765 43210
Address: Debpur Industrial Area, Murshidabad, West Bengal 742103, India

×

Shipping Policy

Last Updated: January 2025

1. Shipping Coverage

We offer pan-India delivery to all major cities and rural areas. International shipping is available on request for bulk orders.

2. Delivery Timeline

• Local Delivery (West Bengal): 2-3 business days
• Metro Cities: 4-6 business days
• Other Cities: 7-10 business days
• Remote Areas: 10-15 business days
• Bulk Orders: Custom timeline discussed at time of order

3. Shipping Charges

Shipping charges are calculated based on order weight, volume, and delivery location. Free shipping available on bulk orders above ₹50,000.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email and SMS to monitor your delivery status.

5. Delivery Issues

If you face any issues with delivery, please contact our customer support within 24 hours of scheduled delivery date.

×

Return & Refund Policy

Last Updated: January 2025

1. Return Eligibility

Products can be returned within 7 days of delivery if:

• Products are defective or damaged
• Wrong product was delivered
• Products do not match specifications

2. Non-Returnable Items

• Custom-made or specially ordered products
• Products used or installed
• Products without original packaging

3. Return Process

1. Contact customer support with order details
2. Provide photos of defective/damaged products
3. Await return authorization
4. Pack products securely in original packaging
5. Schedule pickup or ship to our facility

4. Refund Process

Refunds will be processed within 7-10 business days after receiving and inspecting the returned products. Refunds will be issued to the original payment method.

5. Replacement

We offer free replacement for defective products. Replacement timeline depends on product availability.